Frequently Asked Questions
HOW MUCH DO THERAPY SESSIONS COST?
Each therapist sets their own rates based on their experience, specialized training, and credentials. Sessions range from $125 - $175 for a standard 50-minute session depending on the therapist. We also offer longer sessions when appropriate.
WHEN ARE YOU AVAILABLE FOR SESSIONS? DO YOU OFFER EVENING OR WEEKEND APPOINTMENTS?
We see clients in person in our Colleyville location in the Longwood Office Park. We also provide telehealth counseling by video for anyone in the state of Texas. Availability may change slightly from week to week and varies depending on each therapist’s individual schedule. Generally, sessions occur Monday through Friday, daytime and evening. Some of our therapists do offer weekend availability.
WHAT IS A TELEHEALTH SESSION AND HOW DOES IT WORK?
A telehealth session is primarily conducted online through a HIPAA compliant, secure video platform. Because our therapists are licensed by the state, we can provide telehealth therapy to anyone in the state of Texas. When you schedule a session, make sure to mention to your therapist if you want to meet virtually. Prior to the session, you will receive an email with a link to the video session about 10 minutes before the session begins. If you do not receive this email by the time of the session, please contact your therapist directly, and they will send you a video link. You will need to be in a place where you have privacy.
DO YOU ACCEPT HEALTH INSURANCE?
No, we do not accept insurance. However, if you would like to try and access your “Out of Network” benefits, your therapist can provide you with a form (called a Superbill) which you can submit to your insurance company to try and receive reimbursement. We have many clients who are able to get at least partial reimbursement for the cost of sessions this way. If you want to try this, we recommend calling the number on the back of your insurance card to find out what your specific plan’s policy is for out of network mental health providers. The insurance company requires that we assign you a “Diagnosis Code”, as required by insurance, which becomes part of your permanent medical record.
WHY DON’T YOU ACCEPT INSURANCE?
We are not set up to accept insurance. Insurance companies require that a “Diagnosis Code” be assigned, which becomes a part of your permanent medical record. Some people are uncomfortable with this and the potential impact it could have on them in the future. Insurance companies often require information to be sent to them about the sessions. We prefer to work with clients on a self-pay basis only. That way we can maintain your full privacy, and we can determine exactly how long we’d like to work together without any outside influence or pressure.
WHAT FORMS OF PAYMENT DO YOU TAKE?
Credit, Debit, and Check, or cash are all acceptable forms of payment. We can also accept your HSA or Flexible Spending cards.
WHAT IF I HAVE TO MOVE OR CANCEL AN APPOINTMENT?
We understand that things come up, so you can cancel or reschedule your appointment with at least 24-hour notice. If it’s less than 24-hour notice, you will be charged for the full cost of the appointment. Please give your therapist as much notice as possible when canceling or rescheduling appointments.
WHAT SHOULD I EXPECT DURING THE FIRST VISIT?
​The very first session is different from any other session because we have to get a lot of information from you, and we will discuss how we keep that information and your records confidential. This first session is more like an in-depth consultation, where we go into more detail about what to expect from therapy, and you and your therapist both take some time to get to know each other and learn what has led you to begin therapy. Your therapist will ask lots of questions about you and your history. We also will talk about your goals for our work together, and you can ask your therapist any questions you may have about the therapy process or what it’s like working with them.
DO I NEED TO ARRIVE EARLY TO FILL OUT PAPERWORK?
You will not need to spend time in that first session completing paperwork. All the new client paperwork will be completed online before the first session. You will receive a link after you book your first session that will allow you to complete the paperwork from our secure client portal. Please complete this before your first session so your therapist has time to review it before meeting with you.
​I’VE NEVER DONE THERAPY BEFORE, AND I’M KIND OF NERVOUS. WHAT SHOULD I EXPECT FROM WORKING WITH YOU AND FROM THERAPY IN GENERAL?
It is very normal to experience some nervousness about starting therapy for the first time! In general, you can expect the first session to be very conversational and focused on getting to know you and your goals for therapy in general. All our therapists are very warm, and help make new clients feel at ease, while also providing feedback, tools, and skills. It is an interactive experience, and you will not find yourself talking to a “blank wall.” As you and your therapist successfully work together for a longer time, those nerves tend to reduce, and clients at our practice generally report feeling comfortable and safe with our team of highly skilled therapists.